Krieger Ford Service FAQs - Your Ford Service Experts
Krieger Ford – Service FAQs
Everything you need to know about booking, hours, Pickup & Delivery, Mobile Service, warranties, inspections, and more—all in one place.
Answers below reflect Krieger Ford’s current service guidance and Ford program terms. If you need clarification, call our service team and we’ll help right away.
- Schedule & Hours: Online booking and weekday hours that fit your day.
- Convenience: Ford Pickup & Delivery, Mobile Service (when available), shuttle and waiting area.
- Quality & Coverage: Ford-certified techs and warranty support for eligible repairs.
Don’t see your question? Contact us and we’ll get you an answer fast.
Q: How do I schedule a service appointment?
Schedule online from our Service & Parts section or call our service team. Choose your date/time, select your services, and we’ll confirm your visit.
- Online: Use the “Schedule Service” link
- Phone: Call the Service department listed in the site header
- Confirmation: We’ll text or call with details
Q: Do you offer Ford Pickup & Delivery?
Yes. We’ll coordinate pickup, complete your service, and return your vehicle. Availability is confirmed during scheduling.
- Convenient: Add during appointment booking
- Updates: Provided via phone or text
- Eligibility: Based on service type and availability
Q: Do you offer Mobile Service?
Yes. For eligible maintenance and select repairs, Ford Mobile Service can come to your home or workplace when available.
- Typical services: Oil & filter, battery, wipers, tire rotations, select recalls
- Availability: Based on technician schedule and parts needs
- Booking: Online or by phone
Q: How long will service take?
It depends on the work and parts availability. Your advisor will discuss estimated timing at check-in and keep you updated.
- Diagnosis first: Required for complex repairs
- Parts factor: Special-order parts may affect timing
- Updates: Text or phone updates available
Q: Is there a shuttle or waiting area?
Yes. We offer a local shuttle and a clean, comfortable waiting area with free Wi-Fi.
- Waiting area: Seating & Wi-Fi
- Shuttle: Local rides when available
- Pickup & Delivery: Ask at booking
Q: Are loaner vehicles available?
Loaners are limited and not guaranteed. Please request one when scheduling; if none are available, we’ll discuss alternatives.
- Limited supply: Reserve early
- Alternatives: Shuttle or Pickup & Delivery
- Eligibility: Varies by repair
Q: Are your technicians certified?
Yes. Our Ford-certified technicians receive ongoing training to service modern vehicle systems.
- Factory training: Ford systems & diagnostics
- Ongoing education: Current tools & procedures
- OEM parts: Quality repairs for Ford vehicles
Q: Do you perform Ohio emissions testing or inspections?
Ohio does not require annual state safety inspections. However, we perform multi-point inspections and can assist with emissions testing if required in your county.
- Columbus/Franklin County: No emissions test requirement for most vehicles
- Peace of mind: Free multi-point inspection with most services
- Ask your advisor: We’ll confirm your county’s requirements
Q: Can I change or cancel my appointment?
Yes. Call the service team to adjust or cancel. For Pickup & Delivery, call to modify your pickup/return window.
- Phone first: Fastest update option
- Parts note: Special-order parts may affect scheduling
- Reminders: We’ll confirm the new time
Q: Do you offer service specials?
Yes. Visit our Service Specials page for current offers such as The Works Package, battery checks, alignments, and more.
- Save: Rotating service discounts
- Easy to use: Present at check-in
- Where: Service Specials
Q: Do you service vehicles not purchased here?
Yes for Ford vehicles. For other makes, call to confirm service availability. Many routine items may also be eligible for Pickup & Delivery or Mobile Service when available.
- Ford specialists: Factory tools & diagnostic experience
- Routine maintenance: Often Mobile Service eligible
- Confirmation: Call with your VIN and service needs